Our Refund and Return Policy:

Our refund and returns policy lasts 7 days from product deliver to customer. If 2 days have passed, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

     

  • Please note that products can only be replaced in the event of manufacturing defect. Returns are not accepted for products without defects.
  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 2 days after delivery
Refunds:

Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (admin@mobicarenepal.com ) and send your item to our address.

Shipping returns:

To return your product, you should send / mail your product to our address.

You will be responsible for paying for your own and our shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

For any questions related to refunds and returns, please contact us at admin@mobicarenepal.com or call us at +977 9824260636.